Spinbit terms for account access, service use and member obligations

Agreement between spinbit and the user

By using spinbit, you agree to these Terms and to any additional rules, notices, product terms or promotional conditions that apply to the services you access. These Terms apply to the website, account area, games, account controls, payments, communications and other service functions made available to users in New Zealand.

If you do not agree with these Terms, you must not create an account or continue using the service. Continued use of spinbit after updated Terms become available may be treated as acceptance of those updated Terms, subject to applicable law and any notice requirements that may apply.

Some parts of the service may have separate rules. Where a product, promotion, payment method or account function is governed by specific conditions, those conditions apply alongside these Terms. If there is a conflict, the more specific condition may apply to the relevant matter.

Who may use spinbit in New Zealand

You must meet the applicable age, identity, location and eligibility requirements before using spinbit. You are responsible for confirming that your use of the service is permitted in your location and that you are not subject to any restriction that prevents account access, registration, deposits, wagering or withdrawals.

You must provide accurate, current and complete information when opening or using an account. This may include your name, date of birth, contact details, location information, payment details and any other information requested for account management or verification.

The service must not be used by minors. You must not allow anyone who is not permitted to use spinbit to access your account, device, payment method or login details. If eligibility cannot be confirmed, your account may be restricted, suspended or closed.

Account ownership inside spinbit

A spinbit account is personal to the registered user. You must not sell, transfer, lend, share or otherwise allow another person to use your account. Activity carried out through your account may be treated as your activity unless the circumstances show otherwise and you have taken reasonable steps to protect your login details.

You may only hold the number of accounts permitted by the service rules. Duplicate accounts, false registrations, account sharing, use of another person’s details or attempts to bypass restrictions are not allowed. If we identify account misuse or overlapping account activity, we may review the accounts involved and take appropriate action.

You must keep your username, password and other access details confidential. If you believe your account has been accessed without permission, you should contact us through the available service route without delay. We may restrict access while the matter is reviewed.

Verification checks and account information

spinbit may request information or documents to verify your identity, age, address, payment method, account ownership, source of funds or other details relevant to account activity. These checks may be required before certain services are used, while a transaction is being processed, after unusual activity, or where required by applicable law or operational controls.

You must provide requested information honestly and within a reasonable time. If the information is missing, incomplete, inconsistent or cannot be verified, we may limit account access, delay withdrawals, suspend transactions, cancel certain activity or close the account where appropriate.

Verification is part of account security and service compliance. It is not a guarantee that every transaction, feature or request will be approved. Each matter may be assessed based on the available information, service rules and applicable requirements.

Payments, balances and withdrawal handling

Deposits, withdrawals and other payment activity are subject to the payment methods available on spinbit, account status, verification requirements and any rules shown at the time of use. You must only use payment methods that you are authorised to use and that match your own account details unless the service expressly permits another arrangement.

Processing times may depend on payment method, provider checks, account verification, security review, operational conditions and other relevant factors. No fixed withdrawal or payment timeframe should be assumed unless it is expressly stated for the relevant method and situation.

A withdrawal request may be delayed, rejected or returned if required information is missing, the payment method cannot be verified, account checks are incomplete, activity appears to breach these Terms, or the balance is affected by unresolved gameplay, promotional or security matters. You are responsible for checking payment details before submitting a transaction.

Gameplay, wagers and service records

Games, wagers, balances, results and related transactions are handled according to the applicable game rules, product terms and spinbit system records. You must check your selections, stake, game action and any relevant details before confirming activity. Once confirmed, an action may not be reversible unless the applicable rules allow it.

If a game, odds display, payout, balance, result, bonus credit or technical function contains an obvious error, malfunction or irregularity, spinbit may correct the record, reverse an incorrect entry, adjust the balance, void affected activity or take another action consistent with the relevant rules. Server records, system logs and transaction data may be used to determine how an event should be settled.

You must not exploit errors, delays, malfunctions, incorrect balances or unintended credits. If you become aware of a technical issue or incorrect account entry, you should stop using the affected function and notify us through the available contact route.

Conduct that is not permitted on spinbit

You must not use spinbit for fraudulent, unlawful, abusive, misleading or unauthorised activity. Prohibited conduct may include using false details, using another person’s account or payment method, creating duplicate accounts, colluding with others, using automated tools, manipulating games or systems, bypassing restrictions, interfering with the service, or attempting to gain unauthorised access.

You must not copy, modify, scrape, reverse engineer, disrupt or misuse any part of the website, software, interface, content, data or technical infrastructure. Any attempt to interfere with normal service operation may lead to account restrictions and further action.

If we suspect prohibited conduct, we may review the account, request additional information, suspend access, withhold or reverse transactions, remove promotional credits, cancel affected winnings, close the account or take other steps available under these Terms and applicable requirements.

Rewards, promotions and separate offer rules

Promotions, rewards, bonuses, credits or similar offers may be subject to separate conditions. These may include eligibility requirements, time limits, wagering rules, product restrictions, maximum limits, withdrawal conditions or other offer-specific terms.

You are responsible for reading the applicable promotion terms before accepting or using an offer. Promotional activity must not be used through duplicate accounts, artificial play patterns, coordinated misuse, false information or any method that conflicts with the intended use of the offer.

spinbit may amend, suspend, cancel or correct a promotion where there is an error, misuse, technical issue, breach of terms or other valid reason. Offer-specific terms may take priority for the promotion they govern.

Responsible gambling controls and account restrictions

Responsible gambling controls may be available to help users manage activity. These controls may include limits, breaks, exclusions or other account measures, depending on region, account status and service availability. The effect of a control will be governed by the information shown when it is applied and by the relevant service rules.

You should read the effect of any limit or restriction before confirming it. Some controls may not be removable or reducible immediately, especially where the purpose is to support a safer break from play. If a responsible gambling request is unclear, additional verification or clarification may be required before it can be applied.

spinbit may also restrict account access where necessary to protect a user, comply with rules, prevent misuse, complete checks, maintain security or address account concerns. The scope and duration of any restriction may depend on the circumstances.

Suspension, closure and remaining account matters

You may request account closure through the available service contact route. Before an account is closed, spinbit may need to review open transactions, balances, verification matters, restrictions, responsible gambling settings, unresolved disputes or other account issues.

We may suspend, restrict or close an account if you breach these Terms, fail verification, provide inaccurate information, misuse the service, create risk for the service or other users, or where required by applicable law or operational controls. Access may also be limited while a review is in progress.

If an account has a remaining balance, its handling may depend on verification status, payment method eligibility, unresolved transactions, promotional rules and whether the funds were obtained in accordance with these Terms. Funds linked to prohibited activity may be handled separately under the applicable rules.

spinbit content, software and permitted use

The spinbit name, website content, interface, software, graphics, text, systems, data, trade marks and related materials may be protected by intellectual property rights owned by spinbit or its licensors. You receive a limited, personal, revocable and non-transferable right to use the service in accordance with these Terms.

You must not copy, reproduce, publish, distribute, sell, modify, reverse engineer or otherwise exploit any part of the service without permission. Using spinbit does not transfer ownership of any software, content, trade mark, brand element or technical system to you.

If you send feedback, messages, documents or other material to spinbit, you confirm that the material is lawful and does not infringe another person’s rights. We may handle submitted material for account administration, support, verification, compliance, dispute handling or other legitimate service purposes.

Complaints, disputes and changes to these Terms

If you have a complaint or dispute relating to an account, payment, game, result, restriction, promotion or service decision, you should contact spinbit through the available route and provide enough information for the matter to be identified. You should not send unnecessary sensitive information through an unsecured channel.

Disputes may be assessed using these Terms, product rules, promotional terms, account records, system logs, transaction data, user communications and any applicable requirements. If information is incomplete or inconsistent, the review may require further details.

spinbit may update these Terms where the service, products, technical systems, security practices, operational processes, legal requirements or business arrangements change. Updated Terms will apply from the date or method indicated by the service. If you continue using spinbit after an update takes effect, you may be treated as having accepted the updated Terms, subject to applicable law.

Legal effect and interpretation

These Terms apply to the extent permitted by applicable law. If any part of the Terms is found to be invalid, unenforceable or inconsistent with a mandatory legal requirement, the remaining parts will continue to apply as far as possible. The affected term may be interpreted or replaced in a way that most closely reflects its intended effect within lawful limits.

Failure by spinbit to enforce a right immediately does not mean that the right is waived. Rights and obligations may be assigned, transferred or reorganised where necessary for service operation, business changes, technical arrangements or other valid reasons, subject to applicable requirements.

If a service, feature, payment method or product is not available in a particular location, you must not attempt to bypass that restriction through technical means, inaccurate information or another person’s account. These Terms are interpreted together with any product rules, account notices, promotion terms and service instructions that apply to the relevant activity.